After sale service
How do I return a product?
Once you have alerted us you wish to make a return through an email contact. We will email you a link to start the easy return process.
What is your refund policy?
Our complete return policy is located at the Return Policy link at the bottom of the site.
How will you refund me ?
You can find our refund policy by the link The refund will go back onto the same card you used to place the order with us, Please allow 3-5 days for the funds to show in your account.
What if I received the wrong products or my order is missing items?
At HTVRont we strive to fulfill orders as quickly as possible with 100% accuracy, but we are only human and occasionally make mistakes. (Of the thousands of orders we process each month we typically maintain a 99.8% accuracy rate.) If we have sent you the wrong product or you are missing a product or products from your order, please remove all items from the packaging, spread them out so all items are visible, include the packing slip that arrived in the box (particularly the bottom portion of the packing slip which contains the initials of the individuals who picked and packed your order) and take a picture. Send us the picture in an email along with details of what exactly is missing or incorrect. Once we are notified of the issue, we will work with you to resolve it as quickly as possible. Please see the Shipping policy section for complete details.
What if some or all of the items I ordered are damaged?
We do our best to provide appropriate packaging so your order arrives in perfect condition, but ultimately we have no control of how the package is handled once it leaves our facility. If one or more of your items are damaged, please remove all items from the packaging, spread them out so all items are visible, include the packing slip that arrived in the box (particularly the bottom portion of the packing slip which contains the initials of the individuals who picked and packed your order) and take a picture. Further, if there is noticeable damage to the shipping container and/or an excess amount of tape, please take pictures of the packaging. Send us the pictures in
an email along with details of exactly which item or items are damaged. Once we are aware of the situation, we will work with you to resolve it as quickly as possible.
Please see the Shipping Policy section for complete details.
What do I do if my order is late?
If your order does not arrive by the estimated delivery date, please contact us immediately so we may resolve the situation.
What do I do if my order is lost?
A package is not lost if it's tracking information still states“In Transit". This applies to guaranteed shipping methods and non-guaranteed methods alike. If the tracking shows“In Transit", please consult the Shipping Policy section of our Shipping Policy for further details. If the tracking information states something other than“In Transit", it is still possible your order is on the way to you and not lost. Please contact us so we may investigate the situation and determine if the package is lost. If your package has stated “In Transit" with NO movement for more than seven business days and you have already signed up for "Text & Email Updates" as noted in the Shipping Policy section of our Shipping Policy, we will consider the package lost and treat it accordingly. SPECIAL NOTE: The EUB does not consider a package lost unless it has been 15 DAYS with no movement, so please understand we are going above and beyond EUB policy and taking a risk incurring additional cost to provide our customers a faster resolution. It is still possible the original package may be delivered within the 15-day window after we have considered the package lost. If this occurs, please contact us S0 we may send you a return service label (RSL) to return the extra order.
If a package is lost, we will reship your order or provide you with a refund of the items only as mutually agreed upon by you and us. We will then file a claim with the carrier to recoup the lost funds. Please do not attempt to file a claim with the carrier as it may jeopardize our ability to do so and thus remove our ability to ship you a replacement order or provide you with a refund. If your order is lost, you may be contacted by the carrier about said order. If so, and the carrier asks you if you received your order, please understand they are inquiring about your original order and not the replacement order. Please tell them“no", that you did not receive your order because if you tell them "yes" in reference to receiving the replacement we sent, they will assume you mean the original and thus deny our claim.